Quejas y apelaciones

ABOUT US
- - - OUR DNA
    - Mission
      Vision
      Philosophy
      Our foundation
      Certifications
  - - EQA THROUGH TIME
    - For more than 25 years, we have been committed to the well-being of organizations through the continuous improvement of their processes and management systems.
SOLUTIONS
- - - FIRST TIME
    - The path to certification is comprised by ten stages, from applying to recertification. Let us do this together.
    - TRANSITION
    - Regulations have a 3-year period transition. Such period refers to the time elapsed between publishing a latest version of the regulation and the date on which the previous version expires.
  - - TRANSFER
    - It is a process that allows you to recognize the certification of another Body (EQA) without interrupting the continuity of the certification cycle of your current certification body.
MANAGEMENT SYSTEMS
TRAINING
- - - IN-PERSON
    - Considering your needs, timetables, and requirements, we have to modalities.
    - ONLINE
    - Greater flexibility, accessibility, learning times reduction, and educational activities will make acquiring knowledge about Management Systems SIMPLE AND DYNAMIC.
CUSTOMERS
- - - INFORMATION FOR CUSTOMERS
    - Documents you should know, which will be your guide before and during the validity of your certificate with EQA.
    - VALIDATE CERTIFICATE
    - Review your certificate’s details, from the Regulation to the expiration date.
    - Complaints and appeals
    - Get familiar with the terms, definitions, and steps to file a complaint/appeal/improvement remark.
CONTACT US

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Although at EQA we are obliged to do our best to provide services of excellence and meeting all expectations, it is possible that one or more of the aspects of the services are not of total customer satisfaction. If this is the case, get familiar with the terms, definitions, and steps to file a complaint/appeal/comment for improvement.