As a first step, we will send you a questionnaire that will allow us to obtain the necessary information to be able to quote the service of your interest. When filling it out, be sure that the information provided will be kept secure, likewise it is not a commitment for you to accept our certification service.

By having the application previously filled out, we will review the information provided; then, we will evaluate if we have sufficient resources to provide you with the service (acceptance or rejection).

Once all the information has been collected, we will send you a quote with the characteristics of the desired service; if accepted, it will give us the guidelines to start the certification process.

One of our planning executives will contact you to schedule the audit dates for procedures, facilities and personnel based on the reference standard and the applicable requirements. Once the date has been agreed, an auditor designated for your event will send you the corresponding audit plan.

In this first stage, the level of compliance with the requirements of the management system is evaluated. The review is documentary on site.

It is conducted at the client's facilities; the purpose of this stage is to evaluate the effectiveness of the management system.

A committee of auditors and/or competent technical experts will evaluate the global report of the certification service and the evidence provided, in order to decide to grant or deny certification.

Once the decision of the Certification Committee has been confirmed and in case of a favorable resolution, a draft certificate is generated, which will be sent to you in order to corroborate the data. After confirming the data, the printed certificate is issued and sent/delivered.

In accordance with the agreed frequency (annually or semi-annually), we will evaluate your management system to verify that it continues to comply with the reference standard and the applicable requirements. The maximum period that can elapse between the initial certification decision and the first surveillance audit is 12 months. The development of the surveillance audit is identical to the initial certification audit, except for the content of the plan, which is shorter, since on this occasion not all aspects of the standard will be evaluated, but rather some requirements that allow verifying the effectiveness of the management system in achieving expected results.

The validity of your certificate is 3 years from the date of the certification committee's decision. Prior to the expiration of your certificate, we will conduct a scheduled renewal or recertification audit, to evaluate continuous compliance with all the requirements with which the certificate was granted. The recertification audit follows the same procedure detailed above; at the end, in case of a favorable resolution, a new certificate valid for 3 years will be delivered.

After certification expires, it is possible to restore it within 6 months, as long as all pending recertification activities are completed. Upon successful completion of the restoration process, the effective date of the new certificate will be the date of the new certification decision or later, and the expiration date will be based on the previous certification cycle. Only the CB issuing the certification can conduct its restoration.