WHAT IS THE IT SERVICES STANDARD?
ISO 20000-1 uses a comprehensive approach to IT (Information Technology) service management and defines a set of processes necessary to deliver an effective service. It ranges from basic processes related to configuration management and change management to processes that include incident and problem management. The standard adopts a process approach to the establishment, implementation, operation, monitoring, review, maintenance, and improvement of the IT service management system.
ISO 20000-1 has a global approach to IT service management and defines a set of processes necessary to provide an effective service.
ADVANTAGES OF AN ISO 20000-1 CERTIFICATION
It reduces risk by offering reliable support from IT professionals (in-house or outsourced), when and where it is needed most. This helps put any information technology situation under immediate control and reduces its potential damages, improving employee productivity and the reliability of the information technology system.
Your IT Service Management System certificate according to the ISO 20000 standard from SGS will allow you to demonstrate high levels of quality and reliability of information technology services, when bidding for international contracts or when making local extensions to increase your business volume.
The ISO 20000 standard can also be linked to the ISO 27000 standard (international standard for information security). By integrating the audits of these management systems, you can save time and money.
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