What is the ISO 20000-1 standard?

The ISO 20000-1 uses a comprehensive approach to the management of IT services (Information Technology) and defines a set of processes necessary to offer an effective service. It gathers from basic processes related to configuration management and change management to processes that include the management of incidents and problems. The standard adopts a process approach for the establishment, implementation, operation, monitoring, review, maintenance, and improvement of the IT service management system.

ISO 20000-1 has a global approach to the management of IT services and defines a set of processes necessary to offer an effective service.

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  • Reduce risk by offering reliable support from information technology professionals (internal or outsourced), when and where it is most needed. This helps put any information technology situation under immediate control and diminishes its potential damages, improving employee productivity and the reliability of the information technology system

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  • Your IT Service Management System certificate according to the ISO 20000 standard of SGS will allow you to demonstrate high levels of quality and reliability of information technology services, when you present offers for international contracts or when you make local expansions to increase your business volume.
  • The ISO 20000 standard can also be linked to the ISO 27000 standard (international standard for information security). Integrating audits of these management systems can save time and money.

Learn more about the ISO 20000-1 Standard

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